Refund & Cancellation Policy
Effective: April 28, 2026
This policy outlines our refund and cancellation terms, which are designed to comply with pharmaceutical industry requirements while maintaining transparency with our members.
All memberships are billed annually from the date of subscription activation. Annual memberships are non-refundable once activated.
2.1 Medications
Due to federal and state pharmacy regulations governing the dispensing of prescription medications, all medication sales are final. Once a prescription is received and processed by our partner pharmacy (HealthWarehouse), no refunds, returns, or exchanges are permitted under any circumstances.
2.2 Membership Fees
Annual membership fees are non-refundable once activated. This policy ensures compliance with pharmacy regulations and protects the integrity of our wholesale pricing model.
2.3 Pre-Prescription Grace Period
Members may request a full refund of membership fees within 7 days of initial subscription if no prescriptions have been transmitted to our partner pharmacy. After this period or once any prescription is received, all fees become non-refundable.
Annual memberships are non-refundable once activated:
This fee compensates for administrative costs, pharmacy network setup, and wholesale pricing arrangements made on your behalf.
To cancel your membership:
- Log into your account at pillardrugclub.com
- Navigate to Account Settings → Cancel Membership
- Review your membership status
- Confirm cancellation request
- Receive email confirmation with final billing details
Cancellation is as easy as signing up - we comply with all consumer protection laws regarding subscription cancellation procedures.
This policy is designed to comply with:
- Federal pharmacy regulations governing prescription medication dispensing
- State pharmacy board requirements in all 50 states
- FTC regulations regarding subscription services (ROSCA)
- California Automatic Renewal Law (effective July 1, 2025)
- Consumer protection laws in all jurisdictions we serve
You have the right to:
- Receive clear disclosure of all fees and cancellation policies
- Cancel your membership at any time (annual memberships are non-refundable)
- Access this policy at any time on our website
- Contact customer support with questions about fees or cancellation
- File complaints with state pharmacy boards or consumer protection agencies if you believe this policy violates applicable regulations
For questions about this refund policy or to request cancellation:
Email: support@pillardrugclub.com
Website: www.pillardrugclub.com/refund-policy
Response Time: Within 2 business days
By subscribing to Pillar Drug Club, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy. You understand that:
- All prescription medication sales are final under pharmacy regulations
- Annual memberships are non-refundable once activated
- Membership fees are non-refundable after prescriptions are received
Last updated: April 28, 2026